1. Information we collect
We collect information you provide directly to us, such as your name, email address, account password, profile details, and family tree records. We also collect transaction information when you subscribe to a paid plan or purchase services through our platform.
2. How we use your information
We use your information to:
- Create and maintain your account.
- Provide genealogy and family-tree services.
- Process subscriptions, renewals, and support requests.
- Improve security, reliability, and performance.
- Communicate important updates, account notices, and service-related messages.
3. Data storage and protection
We store account and family data in secure systems and use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, or misuse. However, no system is completely infallible, and we cannot guarantee absolute security.
4. Sharing of information
We do not sell your personal data. We may share information only with trusted service providers that help us operate the platform, process payments, deliver email support, or maintain infrastructure, and only to the extent necessary for those services.
5. Your privacy choices
You may update your profile, change your password, or delete your account data according to the controls available within the application. If you need help managing your data or want to exercise a privacy request, contact us at support@familyline.com.
6. Cookies and analytics
We may use cookies and analytics tools to improve site experience, understand feature usage, and detect issues or abuse. These tools may collect limited technical and usage information such as browser type, device information, and interaction patterns.
7. Children and sensitive personal data
Our services are intended for family and personal genealogy use. You are responsible for ensuring that any data you upload, including information related to children or other family members, is lawful to share and stored with the appropriate consent and permissions.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the service after posting changes indicates acceptance of the updated policy.