1. Refund eligibility
We want you to feel confident in our subscription plans. If you are not satisfied with your paid plan, you may request a refund within 7 days of the original purchase date, as long as the request is made in good faith and the service has not been significantly misused or abused.
2. How to request a refund
To request a refund, contact our support team at support@familyline.com with your account email, plan name, purchase date, and the reason for the request. We may ask for additional information to verify the transaction.
3. Refund review
We review each refund request on a case-by-case basis. Approved refunds are generally processed within 5 to 10 business days to the original payment method. If the refund is denied, we will explain the basis for the decision.
4. Exclusions
Refunds may not be available for users who have materially used the paid service beyond a reasonable trial period, have engaged in fraudulent activity, or have requested a refund outside the 7-day window. Fees for third-party processors or taxes may not be refundable unless required by law.
5. Service dissatisfaction
If you are dissatisfied with a feature, plan, or customer experience, we encourage you to contact us before requesting a refund so we can try to resolve the issue and provide support.
6. Subscription cancellation
You may cancel a recurring subscription at any time in your account settings or by contacting support. Cancellation stops future billing, but it does not automatically create a refund for charges already processed.